Onboarding

Tell Mina what you tell your guests on the phone.

This takes about 15 minutes. Write the way you would explain it to a new colleague on their first day. Short, in your own words. We do not need your full menu, only what people actually ask. Your answers are saved in this browser as you type, so you can come back later.

1Your business

So Mina introduces the right place and we know who to talk to.

Business name

Type

Restaurant Café / Bar Hotel Other

Address

Website

Phone number your guests call

Contact person

Mobile / WhatsApp for quick questions during setup

2Opening hours

The most asked question on any phone line.

Opening hours by day

Kitchen hours, last order

Closed days, holidays, seasonal changes

3Reservations and bookings

The rules Mina follows when someone wants to book.

Do you take reservations by phone?

Yes No, walk-in only

Booking system you use today

Largest group Mina may book directly

How long a table is held or a slot lasts

Your booking rules

When you are fully booked

4What guests ask you on the phone

This is the heart of it. Write the questions and your usual answers. Be honest and specific.

Your ten most common questions and answers

Things Mina must never say or promise

When should Mina hand over to a person, and to whom?

5Hotel details

What every guest asks before, during and after a stay.

Check-in from

Check-out until

Early check-in and late check-out: possible? Price?

Breakfast: hours, price, included or not

Arrival and keys: how does a guest get in? Reception hours, key box, night arrival

Other frequent questions: parking, pets, Wi-Fi, luggage, taxi, invoices for companies, extra bed, smoking, quiet hours

6Tone and languages

Mina should sound like your place, not like a call centre.

How do you address guests?

Formal (Sie / vous) Informal (du / tu)

Languages your guests speak

How should Mina answer the phone?

Anything about tone or personality

7Who gets what

Mina works around your team, not the other way round.

Who receives new bookings, group requests and messages, and how?

Daily summary at closing?

Yes No

Send the summary to (name, WhatsApp or email) and at what time

8Your phone line

Needed to switch Mina on. If you do not know, write “don't know”, we will find out together.

Phone provider

Type of line

When should Mina pick up?

When nobody answers within 15 seconds (recommended) Always, every call Only outside opening hours

9Anything else

Whatever a new colleague would need to know on day one.

✓

Thank you. Mina is reading.

We will come back to you within one business day with the first version of your assistant and a time for a 20-minute call to switch on the phone line.

hello@fourmina.com

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